FAQ

We would only need your passport or ID copy to prepare the claim and litigate on your behalf.

We will never ask for account information like passwords or private keys.

Crypto Legal LTD is a fully registered UK company (Company number 13432075) with a share capital of GBP 100,000. We uphold compliance with all relevant local and international laws and regulations governing our business operations. All UK-based Crypto Legal partners operate under the regulation of the Solicitors Regulation Authority (SRA).

Crypto Legal does not assist consumers with complaints concerning mis-sold investment products which have been purchased from firms regulated by the UK Prudential Regulation Authority (PRA) and/or the UK Financial Conduct Authority (FCA), such as contracts for differences.

We offer diverse payment options for your convenience, including bank transfer, ACH transfer, credit card, and cryptocurrency (BTC | ETH | BNB | USDC).

Crypto Legal extends a complimentary 30-minute consultation through our dedicated support team, accessible Monday to Friday from 9 am to 5 pm (London UTC/GMT +1). To schedule a call, an initial assessment of your case’s eligibility is required. Kindly provide us with comprehensive details about your case via email to facilitate an initial assessment at [email protected].

Should you have more intricate legal or technical inquiries, we offer the option to schedule a consultation call with one of our experienced solicitors or forensic analysts. The hourly rate for these specialised consultations is GBP 450 (+ taxes).

We give preference to cases where clients can provide upfront compensation due to the high demand for our services and limited capacity.

Accepting cases on a contingency-only basis is not viable from a business perspective. Every case involves substantial fixed costs, fees, and disbursements that our forensic team and solicitors need to cover.

The preparation and completion of each case require a significant investment of time and financial resources, given the specialized tools, training, and extensive resources needed for fraud investigations. Therefore, the cost of our services accurately reflects the expertise and experience required for a thorough investigation.

Yes, we are specialised in cryptocurrencies and blockchain fraud, but we also work with other types of online scams, like Forex scams, phishing scams or Tax scams.

Crypto Legal takes on clients on an individual basis and does not handle class action lawsuits. If multiple individuals have fallen victim to a similar scam, each case will be handled individually.

We encrypt the storage of our entire database, its associated backups and its transaction log files. This security feature involves the use of so-called “Transparent Data Encryption”. The encryption uses an industry-standard, FIPS 140-2 validated, AES-256 symmetric encryption key. This key is protected by a certificate that is rotated at least every 90 days. This approach is a requirement of many industry standards (HIPAA, PCI). It also a key technical factor for meeting our EU GDPR obligations.

Crypto Legal strictly refrains from sending unsolicited emails or making unsolicited phone calls. We do not reach out to individuals without their explicit request for legal or forensic services. If you did not initiate contact with us or request our services, the communication you received is not from Crypto Legal.

To ensure authenticity, please verify that any emails you receive from Crypto Legal originate from the domain “@cryptolegal.uk”. We exclusively employ this domain for all our official correspondence.

If you suspect that you have received a fraudulent email or phone call, please take the following steps:

Contact us immediately to report the incident by sending an email to [email protected]. Provide us with details of the suspicious email for further investigation.

Forward the suspicious email, including the email headers, to PhishFort at [email protected]. They specialise in identifying and handling phishing attempts.